Shipping policy

SHIPPING POLICY

Effective Date: October 8, 2026

Thank you for shopping with XOXO MAE CO. 🤍

All orders are carefully packaged and prepared with love.

Processing Time

Orders are typically processed within 3–5 business days after purchase.

Please allow additional processing time during launches, sales, holidays, or periods of high order volume.

Shipping

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping times vary depending on the shipping method selected and the destination. XOXO MAE CO. is not responsible for delays caused by the carrier, weather, holidays, incorrect addresses, or circumstances outside of our control.

Incorrect Address

Please make sure your shipping address is correct before completing your purchase.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Lost, Stolen, or Delivered Packages

Once tracking confirms that an order has been delivered to the address provided at checkout, XOXO MAE CO. is not responsible for packages that are lost or stolen after delivery.

If your package appears to be missing, please contact the shipping carrier directly and contact us so we can assist where possible.

International Orders

At this time, XOXO MAE CO. may offer shipping to select locations. Customers are responsible for any applicable customs fees, duties, or taxes associated with international orders.

For shipping questions, please contact XOXO MAE CO. through the contact information provided on our website.

XOXO MAE CO. reserves the right to update this Shipping Policy at any time.