Refund policy

RETURN & REFUND POLICY

Effective Date: October 8, 2026

At XOXO MAE CO., we want you to love your order. 🤍

Returns

Due to the nature of our products, all jewelry sales are final unless an item arrives damaged, defective, or incorrect.

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery.

Damaged or Incorrect Items

Please email us with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once we review your request, we will determine whether the item qualifies for a replacement, store credit, or refund.

Refunds

If a refund is approved, it will be issued to the original payment method.

Please allow your payment provider or financial institution additional time to process the refund after it has been issued.

Exchanges

Exchanges are not guaranteed and may be offered only for items that arrive damaged, defective, or incorrectly fulfilled.

Non-Returnable Items

For hygiene and quality-control reasons, worn, used, altered, personalized, or damaged-by-customer jewelry is not eligible for return or refund.

Order Cancellations

Orders may be cancelled only if the cancellation request is received before the order has been processed or shipped.

Once an order has been shipped, it cannot be cancelled.

XOXO MAE CO. reserves the right to update this Return & Refund Policy at any time.